Data protection

Status: December 2018

Protect your data

Vivoterra AG, hereinafter referred to as “we”, takes the protection of your data very seriously. The protection of your data is of the utmost importance to us, which is why compliance with data protection regulations is a matter of course for us.

Our data protection principles:

General data protection information

We collect personal data if you voluntarily provide this information as part of the following activities on our homepage:

  1. When you send us an inquiry (e.g. via the contact form).
  2. When you create a customer account with us.
  3. When you register for the newsletter.
  4. When you place an order with us.
  5. When you comment or rate a blog post.

Personal data is information such as B. First name, surname, address and email address that can be assigned to your person.
Personal data are only collected and processed by us for the purpose-oriented implementation of the above-mentioned actions (1-5).

In the event that the goods complained about are forwarded to the upstream supplier or manufacturer, the customer agrees that his personal data, in particular his contact details, can be passed on to the upstream supplier / manufacturer as part of a complaint processing. The customer can revoke his consent given in this regard at any time. Contact us at .

In order to deliver the order, the commissioned transport company receives the necessary data for the delivery of the goods: first name, last name, address. The customer agrees that this data will be passed on to the transport company. The customer can revoke his consent given in this regard at any time. Contact us at

Any further use of the data, e.g. for advertising purposes, is excluded without your express consent.

We only pass on your data to third parties or government agencies in accordance with the existing data protection laws, insofar as we are legally obliged or authorized.

If we use data for a purpose that requires your consent in accordance with data protection regulations, you will always ask for your consent.

Every time you access our homepage (even if you only visit our homepage to obtain information) and every time a file stored on the homepage is accessed, we also receive the following data:

  • your IP address (= host name of the accessing computer),
  • the url you called,
  • the date and time of the server request,
  • the browser type / version used (if you transmit this data) and
  • the operating system used (if you transmit this data).

You can receive information about the scope and purpose of the data processing at any time. You can do this via ask. If we have been permitted to use or transmit the data with your express consent, this can be done at any time by email to be revoked. Furthermore, data will be corrected, blocked or deleted on request, unless they are required to fulfill the contract or storage is required due to legal regulations. Just contact us at .

Security when buying online – SSL encryption

In order to protect you as a customer, we only use tested encryption techniques. Your personal data is encrypted and transmitted over the Internet using SSL (Secure Socket Layer). So you can be sure that your personal data such as name and address will only be transmitted to our server.

Notes on unsubscribing from the newsletter

If you have registered for our newsletter, we will use the data you provided when registering for the purpose of sending the newsletter. You can unsubscribe from this newsletter at any time using the link contained in every issue of the newsletter or edit the settings directly on our newsletter page.

Special data protection information on cookies

We continued on our homepage so-called cookies.
Cookies are small text files that can be stored on the hard drive of a website visitor and that store information about the visit to a website in order to identify repeated visits. Among other things, they serve to facilitate navigation on a website or to control advertisements. In addition, the data obtained with the cookie is used to create statistics about the pages. However, this data is anonymous and is not associated with personal data.

The cookie we primarily use on our homepage is used exclusively for the functionality of the user account and that of the shopping cart, so that it is retained between visits to our homepage.
You can deactivate all cookie functions at any time using the settings of your web browser and completely delete cookies that have already been created. For more information, please refer to the help function of your web browser or ask at . Please note, however, that cookies are necessary for some functions on our homepage (e.g. the shopping cart) and deactivating them can lead to malfunctions.

Notice of liability for links

Our offer contains links to external third-party websites over whose content we have no influence. Therefore we cannot accept any liability for this external content. The respective provider or operator of the pages is always responsible for the content of the linked pages. The linked pages were checked for possible legal violations at the time they were linked. No illegal content was found at the time the link was created. Permanent monitoring of the content of the linked pages is not reasonable without concrete evidence of a legal violation. If we become aware of legal violations, we will remove such links immediately.

Export your personal data

You can use your customer account to download the data we have saved in a machine-readable format.

delete a customer account

If you want to delete your customer account with us, please send us an email to: . We will process your request no later than the next working day.

Duration of storage of personal data

The duration of the storage of personal data is based on the respective statutory retention period (e.g. commercial and tax retention periods). After the period has expired, the relevant data is routinely deleted, provided that it is no longer required for contract fulfillment or contract initiation and / or we have no legitimate interest in further storage.

Security notice

Please note that data transmission over the Internet (e.g. communication by e-mail) can have security gaps, so that complete data security cannot be guaranteed.


If you have any further questions on the subject of data protection, requests for information or changes, please contact us gladly available.